Returns & Exchanges
Thank you for purchasing a Faribault Woolen Mill Company product. Producing fabric of the finest quality material and workmanship has been the cornerstone of our Company since 1865. Your complete satisfaction is very important to us. Should you encounter any defects in material or workmanship with your purchase, we will be more than happy to repair or replace it. See our return and exchange policy below.
If for any reason, you are not completely satisfied with your purchase, we will gladly accept the return of merchandise for refund within thirty (30) days of purchase, provided that the condition of the item returned is consistent with the condition originally shipped and received upon purchase. To facilitate holiday gift giving, orders placed between November 1st – December 23rd can be returned through January 31st. Faribault Woolen Mill Company reserves the right to inspect and determine the condition of such returned product for purposes of providing an exchange or refund. For example, merchandise is required to be free of pet hair, stains, burns, odors and not subject to any wash cycle. In cases where the returned merchandise does not meet these criteria, customers will be contacted and a $10 shipping fee will apply to have the merchandise shipped back. All returned items must bear the Faribault Woolen Mill Company label.
Please use the Return Merchandise form included with your order to return or exchange merchandise. Proof of purchase, including your original order number, is required for all returns and exchanges. In the event of a refund, we will credit your original method of payment for the merchandise purchase price. The customer shall be responsible for the cost of shipping for returned merchandise to Faribault Woolen Mill Company. To make it easy for you, all web orders will include a peel off return shipping label. No postage is necessary. The return shipping fee of $10.00 will be deducted from your total refund.
Returns After 30 Days
Returns after thirty (30) days of the original purchase date, for reasons of defects in material or workmanship (normal wear and tear excluded), will be repaired or exchanged for new product. In the event that the returned item is no longer in production, we will supply a substitute as close as possible in terms of quality and value. The item must be cleaned according to the care label. The decision to repair or replace an item shall be at the sole discretion of Faribault Woolen Mill Company. The customer shall be responsible for the cost of shipping the product to Faribault Woolen Mill Company. In the event the return is the result of a defect in material or workmanship, Faribault Woolen Mill Company will pay the cost of shipping for the new or repaired item.
Final Sale Items
Sale of clearance merchandise is final, with no returns or exchanges. Call Customer Service at 1.507.412.5484, Monday - Friday 8am-4pm, for gift exchange instructions.
Return Merchandise Form
Please allow one to two weeks for the processing of your return
Producing goods of the finest quality material and workmanship has been the cornerstone of our company since 1865. Your complete satisfaction is very important to us. Should you encounter any defects in material or workmanship with your purchase, we will be more than happy to repair or replace it. Please see our Return policy at the bottom of the home page.