Privacy Policy

WELCOME TO THE THE FARIBAULT WOOLEN MILL CO. WEBSITE (SITE).

Please review the following basic terms that govern your use of, and purchase of, products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement").

GENERAL
We may, from time to time, change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.

DELIVERY
Purchased items will be shipped within 7 business days of the order, although most will be within 1 to 2 business days unless otherwise noted. Please allow up to 2 weeks for delivery to arrive. If you still have not received your purchase after 3 weeks, please notify info@faribaultmill.com

PRICES, SHIPPING & HANDLING CHARGES
All orders are shipped via UPS. Rates are calculated through UPS calculator. Please contact info@faribaultmill.com if you have any questions.

PRODUCT AVAILABILITY
Although availability may be indicated on the Site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.

Faribault Woolen Mill Company
100% Wool Product Warranty

Thank you for purchasing a Faribault Woolen Mill Company product.  Producing fabric of the finest quality material and workmanship has been the cornerstone of our Company since 1865. Your complete satisfaction is very important to us. Should you encounter any issues with your purchase of our 100% wool products, we will be more than happy to repair or replace it. Please visit our website at www.faribaultmill.com or contact our Customer Service Department at 507-412-5530 for more information.

RETURNS & EXCHANGES

30 Day Return/Exchange Period

 If for any reason, you are not completely satisfied with your purchase, we will gladly accept the return of merchandise for exchange or refund within thirty (30) days of purchase, provided that the item is clean and unused.  All returned items must bear the Faribault Woolen Mill Company label.

Please contact our Customer Service Department Monday through Friday 8:00 a.m. – 4:00 p.m. CST at 507-412-5530 or by e-mail at customerservice@faribaultmill.com to arrange for the return or exchange of your merchandise.  We will require proof of purchase for all returns and exchanges and in the event of a refund, we will credit your original method of payment for the merchandise purchase price.  The customer shall be responsible for the cost of shipping returned or exchanged merchandise to Faribault Woolen Mill Company.  

Please allow three to four weeks for the processing of your return or exchange. 

Returns After 30 Days

Returns of 100% wool products after thirty (30) days of purchase, for reasons of defect in material or workmanship (normal wear and tear excluded), will be repaired or exchanged for new product.  In the event that the returned item is no longer in production, we will supply a substitute as close as possible in terms of quality and value.  The decision to repair or replace an item shall be at the sole discretion of Faribault Woolen Mill Company.  All returned items must bear the Faribault Woolen Mill Company label.

Please contact our Customer Service Department Monday through Friday 8:00 a.m. – 4:00 p.m. CST at 507-412-5530 or by e-mail at customerservice@faribaultmill.com to arrange for the return of your merchandise.  The customer shall be responsible for the cost of shipping returned merchandise to Faribault Woolen Mill Company.  In the event the return is the result of a defect in material or workmanship, Faribault Woolen Mill Company will pay the cost of shipping for the new or repaired item.

Please allow three to four weeks for the processing of your return.

Merchandise Purchased at a Retail Store

For returns or exchanges of product purchased at a retail store, please return it to the store from which it was purchased. The return and exchange policy of the retail store will apply. 

COLORS
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

SITE CONTENTS
The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

FARIBAULT WOOLEN MILL CO.’S COMMUNICATIONS TO YOU
You agree that The Faribault Woolen Mill Co. may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any Faribault Woolen Mill Co. products or services, or for such other purpose(s) as The Faribault Woolen Mill Co. deems appropriate.

DISCLAIMER
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT THE FARIBAULT WOOLEN MILL CO. SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

INACCURACY DISCLAIMER
From time to time there may be information on faribaultmill.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your faribaultmill.com purchase you may return it with your invoice by mail. Please see our Return Policy.

INDEMNIFICATION
You agree to defend, indemnify and hold The Faribault Woolen Mill Co. harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

MISCELLANEOUS
Unless otherwise specified and except to the extent Faribault Woolen Mill Co. products are offered for sale in the United States through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting Faribault Woolen Mill Co.'s products and services available in the United States and select foreign markets. This Site is controlled and operated by The Faribault Woolen Mill Co. from its office in Faribault, Minnesota.
This Agreement shall be construed in accordance with the laws of the State of Minnesota, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of Minnesota, County of Hennepin.

TERMINATION
This Agreement is effective unless and until terminated by either you or The Faribault Woolen Mill Co.. You may terminate this Agreement at any time. The Faribault Woolen Mill Co. also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in The Faribault Woolen Mill Co.'s sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or The Faribault Woolen Mill Co., you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.