Refund policy

At Faribault Mill, your satisfaction is our priority. We gladly welcome the return of clean, unworn, and unwashed merchandise within a generous 60-day window from the date of shipment. Purchases from retail store locations may also be returned or exchanged within 60 days at any of our store locations. You can anticipate refunds credited back to your original payment method for the full merchandise purchase price, provided that the condition of the item returned is consistent with the condition originally shipped and received upon purchase.  A $15.00 shipping charge will be deducted. This fee covers the convenience of using our UPS prepaid label and any additional shipping charges. To generate a prepaid return label visit our return label portal here 24 hours a day or contact customer service through email at customerservice@faribaultmill.com or phone at 1.507.412.5534 to request one. We do not provide product exchanges. Instead, we ask that you utilize the return system to “return” the product you wish to exchange and place a new order for the product you wish to receive.  If you would like to exchange an item that you received as a gift, please contact customer service at customerservice@faribaultmill.com or phone at 1.507.412.5534