We offer free standard shipping on orders over $200 within the contiguous United States. Regular standard shipping rates apply for the following areas: Alaska, Hawaii, Guam, Puerto Rico, Marshall Islands, Northern Mariana Islands, Virgin Islands, American Samoa, Federated States of Micronesia, and Palau. 

The delivery time for your order depends on whether the products you purchased are in-stock or back-ordered.

In-Stock Items

In-stock items typically arrive within 1 to 2 weeks.

If your order has not arrived within three weeks, please contact us at customerservice@faribaultmill.com.

Back-Ordered Items

Delivery windows for back-ordered items vary by product. For the most accurate and up-to-date lead time on the specific back-ordered product you ordered, please refer to that product's page on our website.

If you have any additional questions about your back order, you can always reach our Customer Service team at customerservice@faribaultmill.com.

• Important Shipping Note: Please remember that if your order contains both in-stock and back-ordered items, the in-stock items will ship separately from the back-ordered items.

A Note on Production and Quality

We are proud to be a USA manufacturer. This allows our production team the flexibility to deliver quality products woven fresh out of our mill and directly to your home as quickly as possible. We appreciate your patience as we craft your product just for you!

We do our best to accommodate changes or corrections to orders, however it is not always possible to intercept an order already in process. Please email or call within 30 minutes of placing an order during customer service hours of 9 am to 4 pm Monday through Friday (CST) and we will do our best to assist you. 

You can reach us by calling 507-412-5534 or by email customerservice@faribaultmill.com 

Paid international shipping is available to Canada, Norway, United Kingdom, and EU countries. Shipping rates plus duties and taxes apply to international orders.

Expedited delivery services are available for all US areas, continental and non-continental, for an additional charge. Faribault Mill reserves the right, in our sole discretion, to change our delivery policy and delivery fees at any time.

At Faribault Mill, your satisfaction is our priority. We gladly welcome the return of clean, unworn, and unwashed merchandise within a generous 60-day window from the date of shipment. Purchases from retail store locations may also be returned or exchanged within 60 days at any of our store locations.

Please allow one to two weeks for the processing of your return

What You Can Expect:

• Refunds: You can anticipate refunds credited back to your original payment method for the full merchandise purchase price within 7-10 business days of your return arriving at our warehouse, provided that the condition of the item returned is consistent with the condition originally shipped and received upon purchase. We will refund the amount of the merchandise only, we will not refund any shipping fees.
• Shipping Charges: A $15.00 shipping charge will be deducted from your refund. This fee covers the convenience of using our UPS prepaid label and any additional shipping charges. To generate a prepaid return label visit our return label portal here 24 hours a day or contact customer service through email at customerservice@faribaultmill.com or phone at 1.507.412.5534 to request one.
• Exchanges: We do not provide product exchanges. Instead, we ask that you utilize the return system to “return” the product you wish to exchange and place a new order for the product you wish to receive.  If you would like to exchange an item that you received as a gift, please contact customer service at customerservice@faribaultmill.com or phone at 1.507.412.5534

Your Satisfaction, Our Commitment:

Faribault Mill is dedicated to providing quality products and an exceptional customer experience. If you have any questions or concerns regarding your return, don't hesitate to reach out to our friendly customer support team through email at customerservice@faribaultmill.com or phone at 1.507.412.5534. We're here to ensure your satisfaction every step of the way.

Thank you for choosing Faribault Mill. Your trust means the world to us.

Click Here to Generate a Return Label

Have a question or need help with your order? Our customer care team is here to help, reach out anytime.

E-Mail Us

Call: (507) 412-5534

Customer Service Hours

• Monday - Friday: 9 AM - 4 PM CT
• Saturday & Sunday: Closed