Shipping & Returns Policy
Shipping Service
Free standard shipping on orders $100 and over shipping within the contiguous United States. Regular standard shipping rates apply for the following areas: Alaska, Hawaii, Guam, Puerto Rico, Marshall Islands, Northern Mariana Islands, Virgin Islands, American Samoa, Federated States of Micronesia, and Palau.
Expedited delivery services are available for all US areas, continental and non-continental, for an additional charge. Faribault Woolen Mill Co. reserves the right, in our sole discretion, to change our delivery policy and delivery fees at any time.
Paid international shipping is available to Canada, Norway, United Kingdom, and EU countries. Shipping rates plus duties and taxes apply to international orders.
Order Fulfillment
Orders ship within 1-5 business days.
Delivery
Most orders are shipped via UPS however some are shipped via USPS, mostly smaller packages. Orders with a PO Box ONLY (no street address) will ship via USPS. MUST HAVE A VALID ADDRESS. Please allow 1 to 2 weeks for delivery to arrive. If you still have not received your purchase after 3 weeks, please notify customerservice@faribaultmill.com.
Changes/corrections to orders
We do our best to accommodate changes or corrections to orders, however it is not always possible to intercept an order already in process. Please email or call within 30 minutes of placing an order during customer service hours of 9 am to 4 pm Monday through Friday (CST) and we will do our best to assist you.
You can reach us by calling 507-412-5534 or by email customerservice@faribaultmill.com
Our Guarantee
Producing goods of the finest quality material and workmanship has been the cornerstone of our company since 1865. Your complete satisfaction is very important to us. Should you encounter any defects in material or workmanship with your purchase, we will be more than happy to repair or replace it. See our return and exchange policy below.
Returns
Orders may be returned for a full refund within 60 days of shipment, provided that the condition of the item returned is consistent with the condition originally shipped and received upon purchase. We are happy to offer free returns on all domestic US orders.
Proof of purchase, including your original order number, is required for all returns. We will credit your original method of payment for the merchandise purchase price. To generate a free prepaid return label visit our return label portal here 24 hours a day or contact customer service through email at customerservice@faribaultmill.com or phone at 1.507.412.5534 to request one.
Purchases from retail store locations can be returned or exchanged within 30 days at any of our store locations.
Call Customer Service at 1.507.412.5534 for gift exchange instructions.
Return Label Portal
Click Here to Generate a Free Return Label