Free Ground Shipping On Orders over $150 & Free Returns

Shipping & Returns

Shipping Policy

Free standard shipping on orders $150 and over shipping within the contiguous United States. Regular standard shipping rates apply for the following areas: Alaska, Hawaii, Guam, Puerto Rico, Marshall Islands, Northern Mariana Islands, Virgin Islands, American Samoa, Federated States of Micronesia, and Palau. 


Expedited delivery services are available for all areas, continental and non-continental, for an additional charge. Faribault Woolen Mill Co. reserves the right, in our sole discretion, to change our delivery policy and delivery fees at any time.

Order Fulfillment

Purchased items are typically shipped within one to three business days. 

Delivery

Most orders are shipped via UPS however some are shipped via USPS, mostly smaller packages. Orders with a PO Box ONLY (no street address) will ship via USPS. MUST HAVE A VALID ADDRESS. Please allow 1 to 2 weeks for delivery to arrive. If you still have not received your purchase after 3 weeks, please notify customerservice@faribaultmill.com.

Changes/corrections to orders

We do our best to accommodate changes or corrections to orders, however it is not always possible to intercept an order already in process. Please email or call within 30 minutes of placing an order during customer service hours of 9 am to 4 pm Monday through Friday (CST) and we will do our best to assist you. 
You can reach us by calling 507-412-5534 or by email customerservice@faribaultmill.com 

 

Our Guarantee

Producing goods of the finest quality material and workmanship has been the cornerstone of our company since 1865. Your complete satisfaction is very important to us. Should you encounter any defects in material or workmanship with your purchase, we will be more than happy to repair or replace it. See our return and exchange policy below.


Returns

Orders may be returned for a full refund within 30 days of shipment, provided that the condition of the item returned is consistent with the condition originally shipped and received upon purchase. We are happy to offer free returns on all orders.

Proof of purchase, including your original order number, is required for all returns. We will credit your original method of payment for the merchandise purchase price. To generate a free prepaid return label visit our return label portal here 24 hours a day or contact customer service through email at customerservice@faribaultmill.com or phone at 1.507.412.5534 to request one.

Purchases from retail store locations can be returned or exchanged within 30 days at any of our store locations. 

Call Customer Service at 1.507.412.5534 for gift exchange instructions.


Return Merchandise Form

Click Here to Generate a Free Return Label

Please allow one to two weeks for the processing of your return