Free Ground Shipping On Orders Over $100

Shipping & Returns

Shipping Policy

Free standard shipping on orders $100 and over shipping within the contiguous United States. Regular standard shipping rates apply for the following areas: Alaska, Hawaii, Guam, Puerto Rico, Marshall Islands, Northern Mariana Islands, Virgin Islands, American Samoa, Federated States of Micronesia, and Palau. 


Expedited delivery services are available for all areas, continental and non-continental, for an additional charge. Faribault Woolen Mill Co. reserves the right, in our sole discretion, to change our delivery policy and delivery fees at any time.

Order Fulfillment

Purchased items are typically shipped within one to three business days however occasionally it may take up to seven business days from order placement. 

Delivery

Most orders are shipped via UPS however some are shipped via USPS, mostly smaller packages. Orders with a PO Box ONLY (no street address) will ship via USPS. MUST HAVE A VALID ADDRESS. Please allow 1 to 2 weeks for delivery to arrive. If you still have not received your purchase after 3 weeks, please notify customerservice@faribaultmill.com.

Changes/corrections to orders

We do our best to accommodate changes or corrections to orders, however it is not always possible to intercept an order already in process. Please email or call within 30 minutes of placing an order during customer service hours of 9 am to 4 pm Monday through Friday (CST) and we will do our best to assist you. 
You can reach us by calling 507-412-5484 or by email customerservice@faribaultmill.com 

 

Product Warranty

Thank you for purchasing a Faribault Woolen Mill Company product.  Producing fabric of the finest quality material and workmanship has been the cornerstone of our Company since 1865.  Your complete satisfaction is very important to us.  Should you encounter any defects in material or workmanship with your purchase, we will be more than happy to repair or replace it.  See our return and exchange policy below.

 
Returns

We accept the return of merchandise for full refund within 30 days of purchase, provided that the condition of the item returned is consistent with the condition originally shipped and received upon purchase. 

Faribault Woolen Mill Company reserves the right to inspect and determine the condition of such returned product for purposes of providing an exchange or refund.  For example, merchandise is required to be free of pet hair, stains, burns, odors and not subject to any wash cycle.  In cases where the returned merchandise does not meet these criteria, customers will be contacted and a $10 shipping fee will apply to have the merchandise shipped back.  All returned items must bear the Faribault Woolen Mill Company label. 

Please fill out the Return Merchandise form by clicking here to return or exchange merchandise. Proof of purchase, including your original order number, is required for all returns and exchanges. In the event of a refund, we will credit your original method of payment for the merchandise purchase price. The customer shall be responsible for the cost of shipping for returned merchandise to Faribault Woolen Mill Company. Contact customer service through email at customerservice@faribaultmill.com or call us at 1.507.412.5484 if you would like us to supply a return label. If you use our return label a return shipping fee of $10 will be deducted from your return.

Purchases from retail store locations must be returned or exchanged at the place of purchase. 


Returns After 30 Days

Returns after thirty (30) days of the original purchase date, for reasons of defects in material or workmanship (normal wear and tear excluded), will be repaired or exchanged for new product. In the event that the returned item is no longer in production, we will supply a substitute as close as possible in terms of quality and value. The item must be cleaned according to the care label. The decision to repair or replace an item shall be at the sole discretion of Faribault Woolen Mill Company. The customer shall be responsible for the cost of shipping the product to Faribault Woolen Mill Company. In the event the return is the result of a defect in material or workmanship, Faribault Woolen Mill Company will pay the cost of shipping for the new or repaired item.


Call Customer Service at 1.507.412.5484 for gift exchange instructions.


Return Merchandise Form

Click Here to Download

Please allow one to two weeks for the processing of your return

 

Our Guarantee

Producing goods of the finest quality material and workmanship has been the cornerstone of our company since 1865. Your complete satisfaction is very important to us. Should you encounter any defects in material or workmanship with your purchase, we will be more than happy to repair or replace it. Please see our Return policy at the bottom of the home page.